Contact Details:Mr Richard Emms
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Blackbrook Park Avenue
Taunton TA1 2PX
Handelsbanken is a local relationship bank, and its decentralised model is central to its success. Each branch operates as a small business, enabling it to make decisions locally and to provide a service which is tailored to each individual customer’s needs. Here at Taunton branch, as with all our other branches, we have full power to decide the structure and pricing of products, which directly benefits our customers through swift decision-making.
Handelsbanken has a different perspective from most other banks. As a relationship bank, we are driven only by what our customers want, designing solutions to specifically suit their demands. Because we are not target driven, we take a long-term view, investing time to get to know our customers, their needs and ambitions. This approach is summed up in a quote from our book of corporate values: ‘Our advice must always be what is best for the customer, not what is most profitable for the Bank at that time’
Customer satisfaction is our main priority and in 2016, Handelsbanken was rated top for customer satisfaction and loyalty for the eighth year running, in an independent survey of British banks’ personal and business customers (EPSI, Oct 2016).
Your experienced local branch team will make sure everything runs smoothly for you as a Handelsbanken customer, and you will have direct access to your designated Account Manager who is available to address any query or requirement in a helpful and timely manner.